Wednesday, May 20, 2020
Though it has become less of an issue in recent times, distrust of foreigners has always been an issue. This can be easily observed in Willa CatherÃ¢â¬â¢s My Ã ntonia. Within the first few pages, a statement is made about Ã¢â¬Ëalienating foreignersÃ¢â¬â¢. Jake, a friend and fellow traveler, tells the main character, Jim, that while Ã ntonia Shimerda has Ã¢â¬Å"pretty brown eyesÃ¢â¬ ¦Ã¢â¬ , he points out that you are Ã¢â¬Å"Ã¢â¬ ¦likely to get diseases from foreigners.Ã¢â¬ JimÃ¢â¬â¢s first impression of the Bohemians is that they are illiterate, uneducated, disease-carrying people. Even after Jim learns to accept the BohemiansÃ¢â¬â¢ culture, the society around him continues to look down upon the immigrants, proving throughout the book that a culture with outsiders will always scorn thoseÃ¢â¬ ¦show more contentÃ¢â¬ ¦However, the social prejudices follow her even there; townsfolk expect the girls that lived in town to be Ã¢â¬Å"Ã¢â¬ËrefinedÃ¢â¬â¢, and the country girls, who worked out, not.Ã¢â¬ Now, instead of being alienated as a Bohemian, she was being alienated as a country girl, as illustrated by Jim on page 129, where he notes, Ã¢â¬Å"I thought the attitude of the town people toward these girls very stupid. If I told my schoolmates that Lena LingardÃ¢â¬â¢s grandfather wasÃ¢â¬ ¦ much respected in Norway, they looked at me blankly. What did it matter? All foreigners are ignorant people who couldnÃ¢â¬â¢t speak EnglishÃ¢â¬ ¦ The country girls were considered a menace to the social order.Ã¢â¬ This particular quote summed up TonyÃ¢â¬â¢s experience in America; no matter how gracious, accommodating or content of a worker she was, there would always be something that people found in her to dislike. Nevertheless, Tony makes do, successfully managing a distrustful brother and fatherless family. Eventually, she loses her job with Mrs. Harling because she doesnÃ¢â¬â¢t spend enough time working, and spends too much time at the town dances. She tries to find other work, but all of her attempts end in failure, and she eventually returns home to work on the farm with Ambrosch. Meanwhile, with Ã ntonia far from the town, no one is there to stop rumors from being spread about her. Less-than-accepting townspeople tell others that she is Ã¢â¬Å"too much of a manÃ¢â¬ , and Ã¢â¬Å"does too much work that was made for a manÃ¢â¬ . EvenShow MoreRelatedCultural Identity In Unashamed By Lecrae741 Words Ã |Ã 3 Pagesidentity is the foundation in which identification is used to express his or her role in society. The distinction of cultural identity among a society affects a personÃ¢â¬â¢s role by pertaining to art and literature, as well as social organization element of culture. T hese examples of culture, refer to people all around the world. In the Story, Left behind, a native American student attending school is judged based on his ethnicity. In Unashamed by Lecrae, Lecrae uses music to express his identity among othersRead MoreRisk Factors For Suicide Among High School Students Essay1326 Words Ã |Ã 6 Pagessuicidal behavior in high school students. In the present paper, risk factors were examined to see how they played a role in suicidality among high school students. Risk factors such as substance use, aggression, victimization, and risky sexual behavior are thought to increase suicide ideation and suicide attempts among high school students. Other aspects such as ethnicity may also play a role in suicidal behavior. Key terms in this paper include: substance use, risky sexual behavior, suicide ideation,Read MoreWhy Ghana Is A Democratic State1102 Words Ã |Ã 5 Pages Fante and Ashanti Kingdoms fought for territory to sell slaves. Although peace prev ails for about a century, the ethnic factor exists and inter-ethnic violence frequently bursts locally (Tsikata and Seini 2004). The two predominant schools of literature on voting patterns have both been used to approach these studies. The Ã¢â¬Å"Spatial schoolÃ¢â¬ assumes that the voter has a given stake or interest in the outcome of the vote, which he recognizes, and which leads him to vote as he does, (Enelow, HinichRead MoreRace, Ethnicity, Art and Film Essay826 Words Ã |Ã 4 Pagesrace relations, ethnicity and how art and film relates to these social issues in their cultural context. Art and film have played vital roles in advocating for a society free of ethnicity and racism. Using vivid descriptions and evidence of both text and a movie this paper seeks to relate accordingly the concerned issues and factors affecting these social vices. It will demonstrate race and ethnic tendencies in diverse cultural contexts. As a demographic phenomenon, ethnicity is belonging toRead MoreChallenges Faced By Ethnic Minority Supervisors1216 Words Ã |Ã 5 Pagesguided by the courses I took in the doctoral program, my personal experience as a supervisor and the gaps in literature review that motivated me to pursue this area of research. In the past two and a half years of my doctoral program, I took courses (advanced clinical supervision, advanced family counseling, and independent research in multicultural counseling supervision, multicultural literature for children and adolescents, and a course on survey design in educational research) to help me better understandRead MoreEssay On Data Analysis Plan1103 Words Ã |Ã 5 Pagesdesign. The research question is descriptive and examines the correlation between the beliefs of social work roles and the attitudes of the social work profession among on-ground, undergraduate, Concordia University students in Portland, Oregon. This study will also compare the diffe rence among the surveyed participants of Concordia University regarding their level of beliefs of social work roles and their attitudes of the social work profession with previous studiesÃ¢â¬â¢ findings. The student populationRead More Differences that Divide Essay1201 Words Ã |Ã 5 Pagesfrequently participate in acts of inclusion and exclusion on the basis of ethnicity, religion, and lifestyle as a means of dividing the population into clearly defined, mutually exclusive groups. This underlying expression of discrimination serves as a modern critical analysis against societyÃ¢â¬â¢s prevalent tenets of inequality. The first form of discrimination, most significant to the character Hassan, is done on the basis of ethnicity. As Edward Hower comments in Ã¢â¬Å"The ServantÃ¢â¬ , The Kite RunnerÃ¢â¬â¢s depictionRead MoreMulticultural Education : Issues And Perspectives1422 Words Ã |Ã 6 Pagesachievement was ethnicity. The question we will be trying to answer is: Is a StudentÃ¢â¬â¢s Ethnicity the only factor to affect success or failure in school? We will look at research from articles that will provide data on a studentÃ¢â¬â¢s academic performance determined through ethnicity and other factors. These other factors include family, cultural capital, economic status, teachers, etc. By looking at studies done by other researchers we will try understanding if a studentÃ¢â¬â¢s ethnicity or if other factorsRead MoreStructure Of The Paper : The Article Is Presented Using The Journal Style Scientific Paper Format989 Words Ã |Ã 4 PagesliveÃ¢â¬ and Ã¢â¬Å"ethnicity and socioeconomic sta tus of people living nearbyÃ¢â¬ (Leetmaa ,168). 5) Data and Methods Ã¢â¬â The authors relied on statistical and analytical data drawing upon the Tartu city governmentÃ¢â¬â¢s 1998, 2008, and 2013 municipal survey , and the 2000 and 2011 Estonian Census, to Ã¢â¬Å"estimate changes in residential preferences and segregationÃ¢â¬ (Leetmaa ,169) during the social, economic, and political transition period in post-Soviet Tartu. 6) Results: Preferences Toward Neighbor Ethnicity and WealthRead MoreThe Link Between Social Interactions Among Peers And School And Academic Outcomes For Over 40 Years Essay1619 Words Ã |Ã 7 Pagesassociate with. Understanding the way social interactions affect academic achievement is important. Major issue in the literature on peer pressure quality special mention are: cultural patterns penalizing academic achievement and changes in the effect of peers over time. Academics argue that peer pressure effects become important during adolescence (Steinberg, 1996). Some literature says that is a cultural pattern within the African- American and Latino population where students discourage academic
Wednesday, May 6, 2020
A Christmas Carol Drama and Movie Comparison Ã¢â¬Å"Greed is a bottomless pit which exhausts the person in an endless effort to satisfy the need without ever reaching satisfaction.Ã¢â¬ ( Erich Fromm) In the story, A Christmas Carol, By Charles Dickens. The main character is a greedy man named Ebenezer Scrooge who has no Christmas spirit. Scrooge starts off in the story with no joy in his life. He is then visited by the ghost of his former coworker, who says that the Scrooge will be visited by three spirits who show him the past, present, and the future. There are many similarities between the drama and the movie. In the movie,(video 1984)Scrooge is taken to the past to see his childhood, and his young adulthood. As a child, he is ignored and hated by his father because he believes that Scrooge killed his wife because she died in childbirth. Past also takes him to see his girlfriend. He sees them at a dance, and he sees them break up, because his girlfriend thinks he cares too muc h about money. Scrooge is them taken to see his girlfriend and her husband and children. That is the life Scrooge would have had if he had stayed with her. The character Past is also a girl in the movie, and Scrooge wakes up from the dream wrestling with the floor rug. Scrooge is taken to the present, he sees the Cratchit feast on there small dinner, but when Mr Cratchit makes a toast to Mr. Scrooge, Mrs. Cratchit doesn t want to toast Mr Scrooge. Present takes Scrooge to see the places where theShow MoreRelatedEssay On Star Wars1985 Words Ã |Ã 8 Pagesanytime soon. As a result, marketing campaigns must use all mediums available to them to bring their film to the attention of the public. This essay will highlight the marketing strategies used by two films from 2015, Star Wars: The Force Awakens and Carol. To what extent was the marketing of these films successful and were they able to draw viewers to the cinema, focusing primary on the trailers, stars and merchandising. Before going into how the two films mentioned above drew viewers to the cinemaRead MoreAnalysis on Conversation Features. Differenfes Between British and American English16034 Words Ã |Ã 65 Pagesdates, between 2001 and 2002. Six Feet Under is a black comedy-drama of a group of people, who work in a mortuary, dealing with issues such as relationships, infidelity, and religion. In the episode we have chosen, called Familia, Fisher Sons (the mortuary) arranges a funeral for a gang member (Paco), while Nate (RuthÃ¢â¬â¢s son) is a suspect in an arson and Ruth holds a welcoming dinner for Brenda (NateÃ¢â¬â¢s girlfriend). Teachers is a comedy-drama which is situated mostly in and around a fictional school andRead MoreMarketing Mistakes and Successes175322 Words Ã |Ã 702 Pagesbid up its stock market price to make the company more valuable than such long-established firms as Coca-Cola, Hewlett-Packard, Time Warner, ATT, Boeing, Disney, McDonaldÃ¢â¬â¢s, and General Motors and Ford. INFORMATION BOX COMPARISON OF MICROSOFT AND GOOGLE Table 2.1 Comparison of Microsoft and Google Growth in Revenues from Their Beginnings Microsoft Beginning Went Public Years from Beginning 1975 1986 11 years Revenues (millions) 1986 1987 1988 1989 1990 1991 1992 Google Read More_x000C_Introduction to Statistics and Data Analysis355457 Words Ã |Ã 1422 PagesNumber: 2006933904 Student Edition: ISBN-13: 978-0-495-11873-2 ISBN-10: 0-495-11873-7 Ã¢â" To my nephews, Jesse and Luke Smidt, who bet I wouldnÃ¢â¬â¢t put their names in this book. R. P. Ã¢â" To my wife, Sally, and my daughter, Anna C. O. Ã¢â" To Carol, Allie, and Teri. J. D. Ã¢â" About the Authors puter Teacher of the Year award in 1988 and received the Siemens Award for Advanced Placement in mathematics in 1999. Chris is a frequent contributor to the AP Statistics Electronic Discussion GroupRead MoreDeveloping Management Skills404131 Words Ã |Ã 1617 PagesSUPPLEMENTARY MATERIAL 24 Diagnostic Survey and Exercises 24 Personal Assessment of Management Skills (PAMS) 24 What Does It Take to Be an Effective Manager? 28 SSS Software In-Basket Exercise 30 SCORING KEY AND COMPARISON DATA 42 Personal Assessment of Management Skills 42 Scoring Key 42 Comparison Data 42 What Does It Take to Be an Effective Manager? 43 SSS Software In-Basket Exercise 43 PART I 1 PERSONAL SKILLS 44 45 DEVELOPING SELF-AWARENESS SKILL ASSESSMENT 46 Diagnostic Surveys forRead MoreFundamentals of Hrm263904 Words Ã |Ã 1056 PagesQuestions for Review 51 Key Terms 51 52 HRM Workshop 49 Guarding Against Discrimination Practices 65 DID YOU KNOW?: Is a Problem Brewing? 66 Determining Potential Discriminatory Practices 66 The 4/5ths Rule 66 Restricted Policy 66 Geographical Comparisons 67 McDonnell-Douglas Test 67 Responding to an EEO Charge 67 Business Necessity 68 Bona Fide Occupational Qualifications 68 Seniority Systems 68 Selected Relevant Supreme Court Cases 69 Cases Concerning Discrimination 69 Cases Concerning Reverse
Question: Discuss about the Report for Operations Management of Industrial and Business Sectors. Answer: Introduction Over the past few decades there has been prolific growth in various industrial and business sectors with the significant increase in technology and digitalization. The prolific growth has boosted the business sectors in implementing and applying varied new strategies by which the entire face of business operations has changed. With globalization being one of the major aspect that has impacted various sector in an effective way, technology has boosted the game plan of the business sector publicizing the attainment of goals and objectives on positive grounds. The major aim of the report is to highlight the critical introduction of CRM and e-CRM (Anderson and Kerr, 2012). Customer relationship management and electronic customer relationship management has prolifically enhanced the headways in information boosting the business operations in an effective way. The introduction of electronic customer relationship management has provided an improved potential to perform the business in the global market. Therefore it is quite obvious that it has also enhanced the affiliating lines that would help in transforming a significant business in a strategic way. The main aim of using e-CRM in an organization is significantly divided into three core aspects i.e. people, strategy and technology. This report will strategically analyze the importance of the electronic customer relationship management process in one of the most influential organization of the world, Sony (Azhar, n.d.). It would provide a detailed analysis about the process along with the major components that has been the key aspects in implementation and improvement of business operations within the organization. Background of the Organization Sony Corporation is one of the most influential consumer electronics organizations in the world. It is placed second best in electronics sector behind Matsushita Electric Corporation. Originating just after the end of the Second World War Sony has prolifically established it base with the introduction of varied revolutionary products. The companys electronic product ranges from audio and video products, personal computers, televisions, computer peripherals, and electronic components and telecommunications devices (Batenburg and Versendaal, 2007). The company with its innovative technological operations has also launched various products like game consoles and software accounts which significantly provides the organization about 9% revenues. Sony earns about 10% revenues from its music business that includes the Epic and Columbia record labels. Another 7% of revenues are generated from the television business and Sonys motion picture that prolifically includes the grand studio Columbi a Tristar. Sony Corporation was founded by Akio Morita a former naval lieutenant along with Masaru Ibuka a defense contractor. The company prolifically deals in search of technological advances that enable them to provide quality technological concepts products to its wide range of customers present in over 150 countries all around the world. Background to the process The process that is being discussed in this paper is e-CRM, which stands for Electronic Customer Relationship Management. Primarily, the said process is an interface which enables the organization to strengthen the relationship between their customers. Although the scope of e-CRM extends to a much larger functionality rather than merely help the company in understanding the requirements of their valued customers (Busaidi, 2013). The functionality that an organization is able to gain from an e-CRM interface helps them in not only assess the requirements of the customers and meeting their expectations but also enables them to do the same with their clients, employees, and associates. This is the prime focus of this paper. An elaborate analysis on the e-CRM process is presented in this paper that would help in understanding every nook and cranny associated with this process. Process details The purpose for which an e-CRM process is implemented in the organization primarily serves as a medium through which the organization is able to understand the requirements of its customers. Gathering knowledge of the customers is an essential element of businesses as it greatly helps the management to develop products and services accordingly (Wps.pearsoned.co.uk, 2016). The process e-CRM is an electronic process which is primarily required to be installed. Prior to the installation of the process the interface upon which the process runs requires to be developed by software developers. The developers develop the software, which after its development procedure is tested to ascertain that it is providing optimum and flawless functionality. If the test results demonstrate that the interface is running appropriately and does not contain any bug within its programming the interface becomes ready to be installed in a companys server (Chua, 2011). Once the e-CRM has been installed in the server it can be set to be the source point where all the datas get accumulated. Now, in order to obtain the data the e-CRM interface is required to be installed in the medium from which the data will inputted by the users. These medium can be of various kinds ranging from desktops, laptops, websites, blogs, social medias, mobile device applications etc the medium from which the e-CRM will be made available to users exclusively depends upon the organizations choice (Cunningham, 2012). The more the organization has spread across the digital space the more functionality the organization is capable of providing to the e-CRM interface. It would only require proper planning for the maintenance of the datas accumulated through it, and maintaining the e-CRM from the organizations end. Process planning Planning an e-CRM process is essential as without proper planning an e-CRM cannot provide appropriate functionality to neither the organization implementing it nor the user using it. Therefore, properly planning the process through which the entire operations would run is very essential. Primarily it is required to assign employees who would constantly monitor the data that comes through e-CRM. If the e-CRM application has been incorporated in the webpage of the organization it can be accessed by the customers or prospective customers. The information received from the customers from the other end would then be passed on to the concerned services which the customer has requested for thus, simplifying the information gathering process in the organization (Iyer and Bejou, 2014). Once the e-CRM interface has been installed in the organization it is required that the interface is maintained appropriately in order to provide optimum functionality to it. This is due to the fact that the e-CRM interface is entirely based on programming which can easily malfunction (Shihab, Sukrisna and Hidayanto, 2015). Therefore, in order to carry out the process without any hindrance the software analyst team has to monitor the core programming of the interface to make sure that the interface is bug free and has not been affected by any sort of malware. The functionality that an e-CRM process can provide to the organization is of potentially amazing. A successful e-CRM process can help businesses spread its wings and soar to new horizons. Therefore, once the e-CRM process has been implemented in the organizations framework it is very necessary to use the interface to in the organizations communication chain. This will require the organization to distribute the process within organizations network, to the distributers and suppliers, to the clients and associates. This would assist the company in shortening the verbal communication duration to a great (Jham, 2009). The persons having the e-CRM interface would then simply require putting in their requirements in the interface which would then be communicated to the management via another e-CRM interface by the employees receiving the information in the first place. The executives and employees this process would require will comprise of: Software programmers: These software programmers would be required by the company for the development of the e-CRM interface. Developers are largely responsible of providing functionality to the process interface and removal of bugs and malware from the core programming. Software analyst: the function of an analyst is to sort out the issues which are forcing the interface to malfunction. They are the ones who have to identify the presence of malwares and bugs and report the issue to programmers (Jones and Ranchhod, 2007). Software Designers: The purpose of the designers is to design interface that would be compatible with the program developed by the programmers. They are largely responsible for compatibility issues and implementing the program into interface so that it is compatible with the device or medium from which it is being used. Website developers: the purpose of the web developers is to install the e-CRM interface and keep it functioning in the companys webpage, social media page, blogs etc (Shah, 2008). App developer: the program developed by the software developer is required to be converted and made compatible with the mobile device so that the e-CRM interface can be used on mobile devices. This is carried out by app developers. App designers: they are largely responsible for the design of the interface on which the e-CRM mobile application would be accessed from. Data analysts: Employees would be required for the data to be analyzed and forwarded to the customer support executives so that the customer support executives are able to provide the required solution based on the information interpreted from the data (Kumar, n.d.). Furthermore, the data analysts will serve the purpose of communicating the collected information to the management and serve as the communication medium between the clients, associates, suppliers, distributors and the concerned management. Customer care executives: based on the data collected by the e-CRM the customer care executives would required to provide the support the customer requires. Process design The process will primarily require a software team. The purpose of the software team would be designed the e-CRM interface according to the requirement of the company. The software team can also be used in providing better and more functionality to the e-CRM. They will also monitor the functioning of the e-CRM so that it does not malfunction. This is very important for the safety and security of the data that the customers and clients have inputted. Furthermore, the more security the software team is able to provide to the data transmission from the user to the management the more safety the companys vital information gains (Muther, 2012). The function of the web developers and application developers are similar to the responsibilities of the software team and do not require any further elaboration. The design of the process is simple and is based on two modes, which are exclusively based on the source from which the e-CRM is collecting the information, which are: Customer Source. Clients/ associate/ supplier/ distributor source. The modes will require the data received from the e-CRM provided by the user to be transferred to either the management or the customer care executive in order to carry out the request incorporated in the data (Ranjan and Agarwal, 2009). Process objectives The objectives of the process would be: Offering better functionality to the communication process. Shortening the duration required for communication. Simplifying business processes by providing easy and effective means of collecting information. Efficient means gathering and distribution of information. Offering superior solutions to the other business processes. Performance and contribution The performance of the e-CRM process affects the overall performance of the organization to a large extent. This is due to the reason that the process chiefly deals with gathering and distribution of data and information, which are afterwards incorporated in the business processes in order to carry out various operations of the organization (Muther, 2012). Therefore, it can be assumed that the entire function of an IT industry bases its primary operations on the e-CRM process, and as the e-CRM process is largely responsible for the optimum functioning of other processes in the organization its contribution to the organization can counted among the chief source of operation through which the organization runs. Furthermore, contribution of the e-CRM process can be ascertained with the effective functioning of the other segments of the business such as the sales, distribution and finance. These departments will largely function based on the data received from the e-CRM process and based on the utilization of the data gained from the e-CRM process the processes will have to function accordingly in order to make the contribution of the e-CRM processes functioning significant (nassar, 2015). Recommendation It is recommended that the process is not confined to the limits where it is only implemented and used in gaining information from the customers only. It is highly recommended that the process is used in gathering overall information required for the proper functioning of the business. The information relating to employees in the marketing segment can be gathered with efficiency using an e-CRM interface designed to be used by the employees (Nguyen and Mutum, 2012). As the employees in the said segment are required to spend a lot of time outdoors therefore this interface would be very helpful in providing an efficient means of tracking their progress in order to make sure they are not slacking on companys time. The maximum ways the process is used the maximum amount of information the company would be able to gather. The process can be used in survey and analysis operations as well. These kind of operations focus on gaining knowledge regarding potential customers and businesses therefore, expanding the e-CRM process to such extent would help the organization to acquire business possibilities and prospective customers. Analyzing the implementation of e-CRM it is quite prolific that it would a significant effect on the supply chain management and the distribution management. Sony being one of the most influential companies of the world operating in more than 150 countries it is quite obvious to provide products and services at a continuous basis (Noruzi, n.d.). Thus, it is important for the organization to evaluate and analyze both the supply chain and distribution management effectively with the significant implementation of e-CRM. The effective implementation of electronic customer relation ship management process would enable to track the demand of the customers and supply products as per the needs. It would also have a prolific effect on the distribution channel of the organization by prolifically evaluating the major channels of distribution. But side by side it is also very important to strategically analyze the potential threats of that can lead to major drawbacks for the business operations of the organizations. Thus it is critically important for the organization to evaluate the risks that are associated with the implementation of the e-CRM (Nykamp, 2011). Evaluation of the risks in an effective way would enable the organization to have a smooth process of business operations. Conclusion Significantly evaluating the basic process of electronic customer relationship management it can be said that the process has provided a wide scope of opportunities to various companies in gather significant information about the customers along with having a major control over the supply chain and distribution management (Ranjan and Agarwal, 2009). The effective information that are gathered by the implementation of e-CRM in Sony Corporation not only helped to analyze the major purpose of business operations but also providing key horizons for the organization. This process orientation has enabled Sony Corporation to prioritize the customer service in a prolific way that would enhance the future endeavors of the organization in an efficient way. References Anderson, K. and Kerr, C. (2012).Customer relationship management. New York: McGraw-Hill. Azhar, S. (n.d.). The Relationship between Customer Knowledge and Customer Relationship Management Towards Service Quality in Malaysia.SSRN Electronic Journal. Batenburg, R. and Versendaal, J. (2007). Business/IT-alignment for customer relationship management: framework and case studies.IJECRM, 1(3), p.258. Busaidi, K. (2013). Aligning customer knowledge management tools with business strategy.IJECRM, 7(2), p.117. Chua, A. (2011). How Web 2.0 supports customer relationship management in Amazon.IJECRM, 5(3/4), p.288. Cunningham, M. (2012).Customer relationship management. Oxford, England: Capstone Pub. Iyer, G. and Bejou, D. (2014).Customer relationship management in electronic markets. Binghamton, NY: Best Business Books. Jham, V. (2009). An empirical investigation of customer satisfaction with multi channel banking.IJECRM, 3(2), p.121. Jones, S. and Ranchhod, A. (2007). Marketing strategies through customer attention: beyond technology-enabled Customer Relationship Management.IJECRM, 1(3), p.279. Kumar, M. (n.d.). Customer Relationship Management in Services Focus: Education Sector.SSRN Electronic Journal. Muther, A. (2012).Customer relationship management. Berlin: Springer. nassar, B. (2015). The customer trust and customer commitment of e-customer relationship management: study at Jordan of mobile phone services.IJECRM, 9(1), p.33. Nguyen, B. and Mutum, D. (2012). Customer relationship management: advances, dark sides, exploitation and unfairness.IJECRM, 6(1), p.1. Noruzi, M. (n.d.). Human Resource Management and Customer Relationship Management (HRM CRM).SSRN Electronic Journal. Nykamp, M. (2011).The customer differential. New York: AMACOM. Ranjan, J. and Agarwal, R. (2009). Application of segmentation in customer relationship management: a data mining perspective.IJECRM, 3(4), p.402. Shah, M. (2008). Fuzzy logic: a realistic tool for management of customer relation.IJECRM, 2(2), p.158. Shihab, M., Sukrisna, I. and Hidayanto, A. (2015). Investigating customer relationship management systems involvement towards customer knowledge creation processes.IJECRM, 9(1), p.56. Wps.pearsoned.co.uk. (2016).T1: Electronic Customer Relationship Management (e-CRM). [online] Available at: https://wps.pearsoned.co.uk/ema_ge_turban_elec_comm_2012/217/55592/14231614.cw/content/index.html [Accessed 12 Aug. 2016].
Thursday, April 23, 2020
THESIS : " The United States didn't want to get involved in the Spanish-American War, but was dragged into it due to yellow journalism, they wanted to control the seas, and wanted complete control over Cuba." The Spanish-American War - "The Splendid Little War" Pia DeAngelis Mr. Fishman Period 7 For 113 days during the summer of 1898, the United States was at war with Spain. Neither the president of the United States, nor his cabinet, nor the the queen of Spain, nor her ministers wanted the war wanted the war. It happened eventhough they made their best efforts to prevent it. It happened because of ambition, miscalculation, and stupidity; and it happened because of kindness, wit, and resourcefulness. It also happened because some were indifferent to the suffering of the world's wretched and others were not (O'Toole 17). By winning the war the United States proved the the rest of the world and to itself that it could and would fight against foreign nations. For many years, world power had been concentrated in the countries in Europe. Nations such as Great Britain, France, Germany, and Spain had the most influence in global affairs. But a shift in power was gradually taking place as the United States matured. The young nation gained wealth and strength. Its population grew immensely, and many people believed it would become a major world power (Bachrach, 11) Spain was one of the many European countries that had territory in the United States. Spain controlled mostly some islands off the coast of Central America. The most important of these were Cuba and Puerto Rico. The United States was led to believe that the Spanish mosgoverned and abused the people of these islands. In fact, Spain did overtax and mistreat the Cubans, who rebelled in 1868 and again in 1895. Thus, the American people felt sympathetic toward the Cuban independence movement. In addition, Spain had frequently interfered with trade between its colonies and the United States. Even though the United States had been a trading partner with Cuba since the seventeenth century, Spain sometimes tried to completely stop their trade with Cuba. In Spain doing so, this sometimes caused damage to U.S. commercial interests. The United States highly disagreed with Spain's right to interfere with this trade relationship. (Bachrach, 12) The United States was also concerned that other trading and commercial interests were threatened by the number of ships and soldiers Spain kept in the area. If the United States had to fight a war with Canada or Mexico, these Spanish forces could quickly mobilize against the United States. U.S. officials especially wanted Spanish troops out of Cuba because it lies only ninety miles of the coast of Florida. Over the years, then, the United States built up a great deal of resentment toward Spain, although it was unable to oppose such a powerful nation. At the same time, Spain's power was gradually weakening. Its economy had declined, and its military ships and weaponary were antiquated and in disrepair. Rapid political change toward the end of the noneteenth century further weakening Spain's power. Because political parties were attempting to overthrow its monarchy, the Spanish government was forced to devote many of its soldiers to defending the monarchy. As a result, there were fewer resources available for defending its distant colonies around the world. The stage was set for the United States to take stand against Spain. The United States didn't want to get involved in the Spanish-American War, but was dragged into it due to yellow journalism, they wanted to control the seas, and wanted complete control over Cuba (Bachrach, 13). The American press played a major role in leading the United States into a war against Spain in 1898. The press aroused a nationalist sentiment to such a fever pitch that President McKinley came to believe that if he did not fight the Spanish, he and his political party would suffer. This uproar was stimulated by two giants of the American press world. During the entire course of the Cuban rebellion, from 1895 to 1898, two rival newspapers foight their own war in the United States to gain supremacy in the American newspaper market. Both were published in New York City, and both had enormous national circulation and influence. These newspapers used the events in Cuba as a backdrop of their own journalistic rivalry. By reporting events in Cuba in a biased, inaccurate, and inflammatory way, these newspapers led the American public to demand that the quarrel with Spain
Tuesday, March 17, 2020
Marketing as the Most Important Function of Management Introduction There are different functions of business management. The functions of business include controlling, leading, organizing and marketing among others. These functions are essential in successful operation of the respective business entity. The management functions should be effectively coordinated to achieve goals and objectives of a company or organization.Advertising We will write a custom essay sample on Marketing as the Most Important Function of Management specifically for you for only $16.05 $11/page Learn More Each function plays an important role in the development and success of the respective business. However, marketing is considered among the most important functions of management because it is concurrent through the management process of an organization. Marketing involves searching of market for the products of an organization and determination of the customersÃ¢â¬â¢ preferences and appropriate product to produce in the market. It also involves informing the public of new products of a company, how to use the respective product, close competitors and how to compete fairly and effectively in the respective market, and any other change that has been made on respective products. There are different tools that can be used for marketing, for instance, events. This paper highlights how events can be used as a marketing tool. There are different categories of events that companies or organizations may participate in; they include, leisure events, organizational events, personal and cultural events. Choice of an event to use as a marketing tool wholly depends with the respective product that a company intends to market and the expected target group or consumers. Generally, most companies use product launch as a marketing strategy because it is the most common form of organizational event organized by all companies irrespective of size or nature of products produced. Basically, events are categorized with reference to their objective and purpose (Bowdin Ã¢â¬Ëet alÃ¢â¬â¢ 56). However, organizations and companies may use different events as a marketing tool irrespective of their objective or purpose provided the company achieves its goal and the event also achieves its objective and purpose (Goldblatt 79). ConsumersÃ¢â¬â¢ tastes and preferences are dynamic and therefore require organizations to closely monitor the market and adapt to respective changes that may affect their survival and operation in the respective industry. To effectively operate and compete in an industry and meet needs and demands of consumers, companies need to establish an effective strategic marketing tool.Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More The tool should also be considered an effective communication tool, for instance, events. Events are considered one of the most effective communication and marketing tool that are from launching of a product to organizing of press conferences (Goldblatt 84). Basically, promotional events are created by companies to enable them effectively communicate with both the potential clients and existing customers of the company or organization (Bowdin Ã¢â¬Ëet alÃ¢â¬â¢ 64). Consumers are evenly distributed and reaching them at once may be difficult and tricky. However, use of events as a strategic marketing tool may enable easy reach to consumers from different geographical areas. Though organized promotional events may not be attended by all consumers or customers, they can be reached through Medias such as radios, magazines and television among others. These medias can be accessed by different people hence enable easy reach to different consumers (Bowdin Ã¢â¬Ëet alÃ¢â¬â¢ 71). Furthermore, these Medias enable reach to thousands and millions of people and from different geographical areas. Similarly, companies or organizations may organize events and invite target audience to the actual event, but this might not be effective in reaching a large number of the target group (Goldblatt 93). Though most companies and organizations rely on organizational events for marketing, this cannot be effective in reaching large number of people especially potential consumers; therefore, use of other events such as personal, leisure and cultural events may be effective in reaching different groups of people, for instance, leisure events such as sports and music may be effective in marketing a product and reaching a large number of people leading to profit increment. Companies especially beverage and alcohol producing companies are at a better position in using leisure events in marketing because the products are mainly used during leisure periods or occasions (Bowdin Ã¢â¬Ëet alÃ¢â¬â¢ 83). A company producing energy drink, alcoholic or beverages may decide to sponsor a sporting or music auditions event. Sponsorship is the main method how companies use leisure events such as music and sporting activities in marketing their products and increasing their market share. During such events, companies are able to expose different people attending the events to both their existing and new products, it also gives the company an opportunity to personally interact with both the existing and potential customers hence maintain the existing clients while win over potential customers.Advertising We will write a custom essay sample on Marketing as the Most Important Function of Management specifically for you for only $16.05 $11/page Learn More Leisure events are effective in marketing products because organizations or companies have the opportunity to teach clients how to use their products, inform them of changes made on the product give both existing and potential clients opportunity to use their products at no cost. Moreover, such events enable a company to understand demands of different consumers, ex pected changes they ought to make to their products to effectively compete in the market with other products (Goldblatt 112). Choice of event to use as a marketing tool wholly depends with the type of product produced by a company or organization. Event to use in marketing also may determine the outcome of the marketing process with reference to the product the respective company or organization produces (Goldblatt 121). There are different categories of events that can be used by different companies or organizations, for instance, cake and flower producing companies or organizations may use personal events such as weddings, anniversaries and birthdays in marketing their products. Such events may also expose potential clients to the products of the company because such products are mostly used in such events, for instance, anniversary of the 9/11 bomb blast victims among others. Furthermore, such companies may also participate in sponsorship of cultural events such as art, heritage and ceremonial among others (Bowdin Ã¢â¬Ëet alÃ¢â¬â¢ 89). Conclusion Marketing involves boost of sales, informing of consumers how to use products of a company, changes made on a product, new products produced by a company, discount on prices and improvement on respective products. There are different marketing tools that can be used by companies; however, events are among the best tools that can be used by companies in producing different products. Events can be used by different companies and organizations producing different products as marketing tool because it can be used in reaching large number o people and at a reasonable cost. Therefore, event can be considered one of the universal and best marketing tools that can be used by any organization irrespective of the products it produces or group it targets. Bowdin, Glenn; Johnny Allen, William OToole, Rob Harris, Ian McDonnell. Ã¢â¬Å"Marketing tools.Ã¢â¬ New York: Springer, 2009. Print.Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Goldblatt, Joe. Ã¢â¬Å"Marketing tools: Event Management.Ã¢â¬ Cambridge: Cambridge UP, 2010. Print.
Saturday, February 29, 2020
Analysis of Dubais Economy DubaiÃ¢â¬â¢s Financial Crisis: Dubai is usually characterized by sky piercing towers, rotating buildings, spectacular architectural designs, flow of petro-dollars which refers to the income coming from exporting oil and its products to other countries, broad and clean road networks, etc. It represents a face of modernization and advancement and has earned a place amongst one of the most technically advanced countries in the world. This rapid development of the country was a result of the focus of the government on tourism thus promoting the real estate sector with the help of revenues coming from export of oil and natural gas. With the largest real estate company of Dubai Emaar properties becoming bankrupt in the United States and vaDubai proposal to delay the repayment of all its debtÃ¢â¬â¢s for a period of 6 months on November 26, 2009 the financial crisis in Dubai was exposed in front of the world which had bad effects on countries around the world. The debts were as large as $59 billion causing a stop to the investment cycle of Dubai for 6 months. The DubaiÃ¢â¬â¢s real estate industry was based on huge loans which they expected to pay through the revenues they earn from them but with recession hitting the industry badly their plans failed. Thus the DubaiÃ¢â¬â¢s financial crisis to a large extent can be said to be a consequence of real estate bubble burst in Dubai. DubaiÃ¢â¬â¢s Economy: Before getting to the financial crisis it is important to know the structure of the DubaiÃ¢â¬â¢s economy which is one of the most unique and unusual in the world. It is divided into free zones setup by the government of Dubai. The zones are industry specific with Jebel Ali free zone being the fastest growing in the world. The Jebel Ali free zone offers a set of products and services such as: ready to use offices, Business centers, factories, Warehouses, infrastructure ready plots etc. Jebel Ali free zone commonly referred to as Jafza is a part of Dubai based; a s tate owned Economic Zones World. It is one of the worldÃ¢â¬â¢s biggest developers of Economic Zones, Logistics and Research and development driven Industrial Parks. The main free zones of Dubai are Jebel Ali free zone, Dubai Internet City, Dubai Media City, and Dubai Maritime City which are based on the industries they are related with. People have false misconception about DubaiÃ¢â¬â¢s economy they believe that itÃ¢â¬â¢s mainly driven by oil and gas although the oil sector comprises of less than 6% economy of Dubai that was primarily dependent on oil as a main source of revenue in the past. Dubai being a part of the United Arab Emirates is expected to be great producer of oil, petroleum and natural gas although it is a good producer but compared to other countries of the United Arab Emirates it produces relatively lesser quantities of oil. Dubai produces 240,000 barrels of oil per day and its revenues from natural gas constitute only 2% of the total revenue that United Arab E mirates gets from natural gas. Although it is true that DubaiÃ¢â¬â¢s economy was initially build on the revenues generated by its reserves of oil and natural gas but with time itÃ¢â¬â¢s oil reserves have reduced significantly as a result of a large increase in the demand for oil and oil products around the world and over the years and Dubai exporting a great amount of oil to other countries it is expected that DubaiÃ¢â¬â¢s reserves of oil will get exhausted in the next 20 years and so it has concentrated on the tourism industry to generate good revenues at that time. (Dubai hit hard)
Thursday, February 13, 2020
CourseHND health and social care (topicworking in partnership) - Essay Example Client interactions form the basis of Client involvement. Client interactions sometimes are nerve wracking. To involve clients it is essential to build a strong client relationship. A good starting point is to work on the little things like Having informal meetings outside of your formal meetings with the client that can really help your status as their trusted advisor. Hence you can get some information that was not shared in the formal meeting that can even further help you serve their business needs. It also might help you to learn more details about their business, which also helps you to provide service to them better. Client involvement is based on the premise that people with learning disabilities and mentally ill is people first. It focuses throughout on what people can do, with support where necessary, rather than on what they cannot do. The various changes in client involvement have resulted in innovative approaches to partnership working. Effective partnerships are very essential to achieving social inclusion for people with learning disabilities. The changes have made the client groups with mentally ill and learning disabled more independent and respectable. The changes also provide the clients core services which are seamless fast and responsive. By working in partnerships with other local agencies, the clients are provided physical, social and emotional support with life limiting disorders in their own homes as an alternative to hospital-based care. b) Objective To illustrate the development of working in partnership prior to NEW LABOUR GOVERNMENT and to analyze various legislation issues. Development prior to New Labour Government Prior to New Labour Government partnership working was not widespread because of A lack of agreement about values and service objectives. An inability or unwillingness to agree on financial arrangements. Low priority being given to joint working within organizations. Children Act 1989 Under the Children Act 1989, Local Authorities, have a general duty to safeguard and promote the welfare of children within their area who are in need. Local Authorities should work in partnership with parents; the first option must be to work with the parents by voluntary arrangement. The authority by working in partnership with the local agency must assess a child's needs and promote the upbringing of children. The following have been provided by working in partnership with the local authorities: Day care for pre-school and other children. Provision of accommodation for children Advice and assistance for mentally challenged children. NHS Community Care Act 1990 The NHS and Community